FAQ
Answers, without
the guesswork.
Find answers to common questions about Usenet Prime service, billing, setup, and block plans. Our support team is always ready to help if you need more information.
General
3 questionsWhy Usenet Prime?
Usenet Prime delivers fast, reliable Usenet access with secure 256-bit SSL connections, strong performance, helpful support, and affordable plans.
What are newsgroups?
Newsgroups are discussion and content groups accessed through Usenet using a newsreader. They are organized by topic and named in a dot-separated structure, moving from general categories to more specific subjects. Common examples include categories like comp for computers, rec for recreation, sci for science, and alt for alternative groups.
Which ports do I use?
Configure your newsreader with the following server information:
Primary Servers
- US Server: news.usenetprime.com
- EU Server: eu.usenetprime.com
- Connections: 50
Port Settings
- SSL/TLS Ports: 563 or 443
- Older SSL Clients: 564
- Non-SSL Ports: 119, 23, or 80
Bonus Server
- Server: bonus.usenetprime.com
- Connections: 20
- Port: 119 (SSL: 563)
- Retention: 5,913+ days
Billing
3 questionsWhat types of payment do you accept?
Usenet Prime currently accepts Visa, Mastercard, Discover, and American Express credit cards. PayPal is also available as an alternate payment option.
Can I change my subscription?
Yes. You can upgrade, downgrade, or cancel your monthly subscription at any time. There is no signup fee, cancellation fee, or minimum term, so you can use Usenet Prime for as short or as long as you need.
How do I request a refund?
Refund requests must be made within 30 days of your original payment to Usenet Prime. Log in to the members area and use the section labeled “Request Cancellation.” Your account will be deactivated and the support team will process the refund. You may also email support@usenetprime.com with your account number and cancellation/refund request.
Block Plans
2 questionsHow long do I have to use my block plan?
Usenet Prime block plans and XS News bonus block plans do not expire. You can use your bandwidth allotment whenever you want.
What are the XS News block plan features?
XS News bonus block plans include access to:
- 134,000 newsgroups
- 99.98% completion rate
- TLS encryption
- 5,913+ days of binary retention
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